NO HASSLE RETURNS
Aloha! Thank you for shopping online with the toughize.com. We hope all went smoothly with your purchase and that your product arrived safely and in one piece.
We know that problems can occasionally arise. If you do not receive what you wanted or it arrives damaged, please contact us for problems.
RETURNS AND EXCHANGES
1. Please contact us at toughize.com or by phone at 17078672712 for a return shipping label by email.
2. We will charge you the additional shipping unless the original error was ours.
3. Shipping charges will vary depending on the product being returned. We will contact you for your approval of those charges before we charge your account.
DAMAGES
1. Please contact us at service@toughize.com or by phone at 17078672712
2. Include pictures of the original shipping box or envelope and the damaged product.
3. We will send you a shipping label to return the damaged item and contact you to determine whether you want a replacement or refund.
4. Your replacement or refund will be on its way as quickly as possible during our normal operating hours. Weekends and holidays will increase the time it takes to refund you.
REFUNDS
1. If we are out of stock of an item, we will notify you and offer a substitution or we will process a refund for that item. You will be notified by email.
2. Refunds for confirmed damages will be processed within 48 hours during our normal operating hours. Weekends and holidays will increase the time it takes to refund you.
3. All refunds will be credited to the card you used to purchase the item being refunded.
All returns on toughize.com are subject to a 25% restocking fee. Your refund will be your purchase price less the 25%, any shipping and applicable tax.
Please contact us at 17078672712 or service@toughize.com. We appreciate your contact!